You can say what you want about Verizon Wireless. But in my book they are pretty good. My smart phones touch screen died. So I was out a cell phone. I looked ebay and craig’s list for a replacement but they were all to expensive. So a friend of mine gave me a loaner phone. When I called in to activate the loaner they asked me what happened and as I explained the guy on the other end said that he thinks that he could set me up a replacement phone for free. I just recieved it and so I thought I would just publicly thank them for taking care of a long time customer.